Refund policy
Refund Policy (2-Day Window)
Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a refund within 2 days of receiving your order.
To start a return, you can contact us at elanethestudio@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at elanethestudio@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your item, you may request an exchange within 5 days from the date of delivery, subject to the following conditions:
1. Eligibility for Exchange
The item must be unused, unworn, and in its original condition.
All original tags, packaging, and accessories must be intact.
Proof of purchase (receipt or order confirmation) is required.
2. Non-Exchangeable Items
Items marked as final sale or clearance.
Personal use items (e.g., hygiene-related products) if opened.
Customized or made-to-order products, unless defective.
3. Exchange Process
Contact our customer support team within 5 days of receiving your order.
Provide your order number and reason for exchange.
Once approved, you will receive instructions on how to return the item
Refunds
1. Eligibility for Refund
The item must be unused, unworn, and in its original condition.
All original tags, packaging, and accessories must be included.
A valid proof of purchase (receipt or order confirmation) is required.
2. Non-Refundable Items
Items marked as final sale or non-refundable.
Opened or used personal care and hygiene products.
Customized or made-to-order items, unless defective or damaged.
3. Refund Request Process
Contact our customer support team within 2 days of delivery.
Provide your order details and reason for the refund request.
Once approved, you will receive return instructions.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service.
5. Refund Processing
Refunds will be processed within 3–7 business days after the returned item is received and inspected.
Refunds will be issued to the original payment method.